1. Introduction
Welcome to The Soul Institute ("we," "us," or "our").
We are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of confidentiality, respect, and integrity.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, programs, and communications.
By using our services or submitting your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, mailing address, phone number, and other contact details.
Professional Information:
Credentials, certifications, and practice details (for students and mentoring clients).
Health and Sensitive Information:
Relevant health or personal history shared in the context of therapy, coaching, or supervision sessions.
Payment Information:
Payment details processed securely through third-party providers (we do not store your full payment information).
Website Usage Information:
IP addresses, browser type, device information, pages visited, and interaction with our website (collected through cookies and analytics tools).
3. How We Use Your Information
We use the information we collect to:
Provide and manage our services, training, and programs
Deliver tailored support in therapy, coaching, or mentoring relationships
Communicate important updates, newsletters, and marketing offers (you can opt out anytime)
Improve our services, website experience, and resources
Comply with legal obligations and ethical standards
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Confidentiality and Sensitive Information
Confidentiality is at the heart of what we do.
Information shared within therapy, coaching, mentoring, or supervision sessions is treated as strictly confidential, in accordance with professional codes of ethics and legal requirements.
We only disclose sensitive information with your explicit consent, unless required by law (e.g., imminent risk of harm to self or others, court orders, mandatory reporting obligations).
5. How We Protect Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:
Secure data storage and encrypted communications
Access restricted to authorized personnel only
Regular monitoring and updates to security protocols
Despite our best efforts, no system can be completely secure; we encourage you to also take precautions to protect your information.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent to processing (where applicable)
Opt out of receiving marketing communications
To exercise your rights, please contact us at hello@the-soul-institute.com.
7. Third-Party Services
We may use trusted third-party providers (such as Podia, payment processors, or email marketing platforms) to support our services.
These third parties have their own privacy policies and security measures, which we encourage you to review.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect analytical information to help us improve.
You can adjust your browser settings to refuse cookies if you prefer.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
We encourage you to review this page periodically for the latest information.
10. Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please contact:
The Soul Institute
Email: hello@the-soul-institute.com
Address: Jalan ByPass Ngurah Rai 88B, Denpasar Selatan, Bali, Indonesia, 80227